Frequently Asked Questions

You still have a question? Feel free to contact us - Contact

  • Once your order has been dispatched from our warehouse in Germany, you will receive a confirmation email including your tracking number.

    You can use this to monitor your delivery in real time.

    If you have any questions about your shipment, our team is here to help at owucycling@gmail.com

  • After placing your order, you should receive a confirmation email within a few minutes.

    If you haven’t received it:

    • Please check your spam or junk folder

    • Make sure you entered the correct email address at checkout

    If you still can’t find your confirmation, please contact us at owucycling@gmail.com, and we’ll be happy to help.

  • We’re riders ourselves. Every product we create is shaped by real experience on the bike.

    At OWU, we focus on refining every detail—from fit and fabric to performance and durability. Our goal is to create apparel that not only looks clean but performs exactly where it matters.

    We’re building OWU to contribute to a better cycling experience, with thoughtful design, continuous improvement, and a clear focus on quality.

  • You can reach us anytime over our Email owucycling@gmail.com

  • We have a very accurate size chart for women and man and for two different fits - race fit and basic fit. Check it out!

  • We at OWU are a small company with a small team - two people. We do everything ourselves - every package gets packed until the smallest detail by us - every Email gets answered by us personally - we put a lot of love in our idea and the future of OWU and we would be glad to welcome you to our community! If you are interested in following our journey, check our Blog to see our progress, setbacks and our journey to make this brand something great