Shipping Policy
OWU Cycling – www.owu-cycling.com
Where We Ship From
All orders are processed and shipped from Germany.
1. Delivery Conditions
After successful conclusion of the contract, it may take up to 48 hours for your order to be processed and shipped.
Processing time excludes weekends and public holidays
Shipping costs are calculated and displayed during checkout
2. Shipping Within Europe
We ship to all European countries, including:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway
Shipping Methods
Orders within Germany are shipped via DHL
Orders within Europe are shipped via DHL
3. International Shipping (Outside Europe)
At this moment we are unable to ship outside of Europe, we apologize for the inconvenience - stay put for when we expand!
4. Delivery Times & Shipping Costs
Shipping costs and delivery times depend on the destination:
Germany
Delivery time: 1–3 business days
Shipping cost: €4.90
Free shipping from €150.00
Switzerland
Delivery time: 2–5 business days
Shipping cost: 14.90 CHF
Free shipping from 150 CHF
European Union (EU)
Delivery time: 3–10 business days
Shipping cost: €9.90
Free shipping from €150.00
Rest of Europe (non-EU)
Delivery time: 5–12 business days
Shipping cost: €14.90
United Kingdom
Delivery time: 3–10 business days
Shipping cost: £14.90
Free shipping from £150
5. Customs, Duties & Taxes
For deliveries outside the European Union:
Customs duties, taxes, or import fees may apply
These charges are the responsibility of the customer
We have no control over these charges and cannot predict them
6. Delivery Options
Orders are shipped to the delivery address provided during checkout
We only dispatch goods via shipping carriers
Customer pickup is not available
7. Tracking
All orders include tracking.
Once your order has been shipped, you will receive a confirmation email with your tracking information.
8. Shipping Delays
While we aim to meet estimated delivery times, delays may occur due to:
Customs processing
Carrier delays
High shipping volumes
We are not responsible for delays caused by third-party shipping providers.
9. Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at:
We will work with the shipping provider to resolve the issue.
10. Liability
We are liable without limitation for intent and gross negligence as well as for injury to life, body, or health.
In cases of slight negligence, we are only liable for breaches of essential contractual obligations (cardinal obligations). In such cases, liability is limited to the foreseeable damage typical for the contract.
We are not liable for delays or damages caused by shipping carriers, customs authorities, or other third parties, unless caused intentionally or through gross negligence by us.
Statutory rights of consumers remain unaffected.